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Help & FAQ

Customers have 2 days after receiving their order to request a return or an exchange.

Mandatory conditions:

The item must not have been worn
It must be in the same condition as when received
The return must be made with the original packaging, properly sealed and intact

Any request made after this 2-day period will not be accepted ⚠️

Yes. Some items are considered final sale and cannot be returned or exchanged, including:

Items on promotion
Certain specific pieces

This information is clearly indicated before order confirmation.

After order confirmation:

Order preparation: within 24 to 48 hours
Delivery: within 2 to 5 business days, depending on the city

Quality checked
Carefully packaged
Sealed directly at the factory
Shipped directly to the customer

Shipping fees vary depending on the destination
The exact amount is displayed before order confirmation

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